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Mazda Canada makes commitment to customer support during COVID-19

Richmond Hill, ON (April 9, 2020) – Mazda Canada is committed to ensuring the safety of its employees and customers under the guidance of government and public health officials. We are working closely with our corporate and dealership teams to ensure we continue to provide access to critical services for our customers, many of whom continue to provide essential services in our communities.  

For our customers who are impacted by COVID-19, Mazda has put into place some programs to provide support. For existing lease customers whose lease is coming due but aren’t in a position to replace their vehicle at this time, we are providing lease extensions. And for customers who absolutely need a new vehicle during these uncertain times, we are offering payment deferrals on loans.

In addition, our trusted financial partners are committed to working with our customers who are experiencing financial stress due to COVID-19. If customers have questions or concerns about their finance payments, they are encouraged to contact Scotiabank at 1-833-315-4357. For questions regarding Mazda leases, they should contact Mazda Financial Services at 1-888-703-8857 for assistance.

Mazda Canada is also working closely with our dealerships to accommodate customers who are unable to have their regular scheduled maintenance completed or warranty concern addressed within the typical time/mileage requirements due to the COVID-19 pandemic.

For guidance and direction tailored to individual situations, we strongly recommend that any customer who has a question about servicing their vehicle or warranty coverage, or are in need of service or repair, to reach out to their local dealership.

As some dealerships have reduced hours and services, and others are temporarily closed, we strongly encourage customers to call, email or text their local dealership rather than visit in person. If you are unable to reach your dealership, Mazda’s Customer Assistance Centre remains available (working from home) to assist via Phone: 1-800-263-4680 or Contact Form: https://www.mazda.ca/en/about/.

Mazda Canada Inc. is responsible for the sales and marketing, customer service and parts support of Mazda vehicles in Canada. Headquartered in Richmond Hill, Ontario, Mazda Canada has a nationwide network of 164 dealerships. For additional information visit Mazda Canada’s media website at www.media.mazda.ca.

For further information: Sandra Lemaitre, Mazda Canada Inc., 905-787-7167; Chuck Reimer, Mazda Canada Inc., 905-787-7079

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